Rates and Fees

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with GoNaturalUsa.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. GoNaturalUsa.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be GoNaturalUsa.com or may in some cases be a third party. Where a contract is made with a third party GoNaturalUsa.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment

Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

(d) Shipping

Turn-around – All orders are shipped within 48 hours, Monday-Friday, 9:00 am – 6:00 pm.  We don’t ship on weekends and holidays.

Order Tracking – If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.  Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates – We are currently offering FREE SHIPPING on Novuhair 2 in 1.

For regular shipping: The rate charged for the shipping of your order is based on the weight of your products and your location.  Before the final checkout, you will be shown what the cost of shipping will be.

(e) Returns and Refunds Policy

How To Return An Item – Your item must be in its original unused condition to be returned, unless there is a manufacturer’s defect.  You must return the item within 30 days of your purchase.

  1. Please email support@gonaturalusa.comto request a refund.
  2. Mail your returned item to: 1282 Smallwood Dr. W #222 Waldorf, MD 20603
  3. Include in your package a signed letter stating the reason for your return and the original receipt.